MARKITECT

Terms and Conditions

Markitect Ltd: Terms and Conditions

Last updated: 12 July 2026

These terms govern the free masterclass, the AI Leadership Assessment, AI Diagnostic calls, and any paid programme (including the AI Leadership Accelerator, AI OS, strategy sessions, coaching packages and other bespoke offers) provided by Markitect Ltd ("Markitect", "we", "us"). By registering, booking or purchasing, you agree to these terms.

Markitect Ltd. Registered address: 60 Tottenham Court Road, Office 3548MARa, Fitzrovia, London, W1T 2EW. Company number: 15013674. Contact: hello@markitect.co.

1. Who these terms are with

Our programmes are sold to you as an individual. You are purchasing for your own development, not on behalf of, or as procurement for, an organisation, unless we have agreed a separate business arrangement in writing.

2. The free masterclass and assessment

The masterclass and the AI Leadership Assessment are provided free of charge for general education. Your AI Leadership Score is an indicative guide calculated automatically from your answers; it is not professional, legal or financial advice, and outcomes depend on your own actions.

3. AI Diagnostic calls

The AI Diagnostic call is a free 30-minute strategy conversation. Calls may be recorded where you have consented, both at booking and verbally at the start of the call. You may ask us to stop recording at any time. If you cannot attend, please reschedule or cancel using the link in your confirmation so the slot can be released.

4. Paid programmes, prices and payment

Prices for paid programmes are confirmed to you directly before purchase and are payable in pounds sterling. Payment is taken through our payment provider, Stripe, via a secure checkout or payment link, or by invoice where agreed. Your place is confirmed once payment (or the agreed first instalment) is received. Where instalments are offered, you remain responsible for the full agreed fee.

5. Delivery

Programme dates, format (online or in person) and joining details are confirmed to you before or at the point of purchase. We may make reasonable changes to content, timing or delivery format, and will tell you in advance of any material change.

6. Your right to cancel (standard 14-day cooling-off period)

Where you buy at a distance as a consumer, you have a statutory right to cancel within 14 days, starting the day after your purchase is confirmed. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these terms.

  • If you cancel within this 14-day period and before the programme has been delivered, you are entitled to a full refund.
  • To cancel, tell us in a clear statement by email to hello@markitect.co, or use the cancellation form at the end of these terms. We will refund you within 14 days of being informed, using the same payment method.

7. Programmes booked within 14 days of the start date

Where you purchase a place on a programme scheduled to take place within 14 days of your purchase, you expressly request that we begin arranging and delivering the programme during the cancellation period, and you agree that:

  • you may cancel and receive a full refund up to 48 hours before the programme start time; and
  • no refund is available in the 48 hours before the start, or once the programme has commenced.

This reflects the venue, seat and preparation costs we commit in advance, particularly for in-person and small-cohort sessions on a fixed date. You confirm this by ticking the relevant box at checkout.

8. After the applicable cancellation window

Once the applicable window has passed (14 days from purchase, or, for short-notice bookings under clause 7, 48 hours before the start), or once the programme has commenced, fees are non-refundable. This reflects the preparation, seat allocation and delivery costs we commit to on your behalf.

9. Discretionary refunds

Nothing above prevents us, at our sole discretion and as a goodwill gesture, from offering a refund or transfer in individual circumstances. Any such gesture is decided case by case and does not create a right or set a precedent.

10. Rescheduling and transfers

If you cannot attend a confirmed programme date, contact us as early as possible. We may, at our discretion, offer a transfer to a later cohort. Transfers are not guaranteed and may be subject to availability.

11. Your responsibilities

You agree to provide accurate information, to attend the sessions you book, and to use any materials we provide for your own personal use only. Programme materials remain the intellectual property of Markitect Ltd and may not be copied, resold or redistributed.

12. Materials and access

Where a programme includes online materials, resources or recordings, access is provided for 12 months from your programme start date unless we state otherwise in writing. We may update or replace materials over time to keep them current.

13. Group sessions and conduct

Cohort programmes depend on a constructive environment for everyone. We may, acting reasonably, remove a participant whose conduct is disruptive, abusive or harmful to other participants, without refund. We will always raise concerns with you first where practical.

14. Our liability

We provide our programmes with reasonable care and skill. We are not liable for business losses, lost profits or results, as our programmes are educational and outcomes depend on your own actions. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud.

15. Privacy

We handle your personal data in line with our Privacy Notice.

16. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. This does not affect your statutory rights as a consumer.

Model cancellation form

(Complete and return this form only if you wish to cancel within the 14-day period.)

To: Markitect Ltd, hello@markitect.co

I hereby give notice that I cancel my contract for the following programme:

  • Programme: ____________________
  • Ordered on / received on: ____________________
  • Your name: ____________________
  • Your address: ____________________
  • Date: ____________________